FREQUENTLY ASKED QUESTIONS:

SHIPPING

What Shipping Methods Are Available?

Shipping is fulfilled by our logistics partner using local courier within the Emirates ( By road)

Do You Ship Internationally?

No , at the moment shipping is only available within the Emirate of Dubai & Sharjah ( U.A.E)

How Long Will It Take To Get My Package?

Generally , Sellers ship the products within one day the order is received . However in case the orders are placed on the weekend or during Public Holidays , they will be processed only on the next working day . The common shipping time is between 2-4 Days .

PAYMENT

What Payment Methods Are Accepted?

Payments can be made using a Credit / Debit card issued by any Bank or Financial institution of U.A.E . Another payment option is ‘Cash on Delivery’ ( COD) which involves a charge ( displayed during checkout).

Is Buying On-Line Safe?

Yes , online buying is safe provided you follow certain safety guidelines . We use advanced safety features to ensure that your data is not compromised . The payment gateway employed is secure and uses modern tools to prevent any fraud.

ORDERS & RETURNS

How do I place an Order?

To place an order , you have to register and create an account . Your profile will store your shipping address and other details . Once registered , you can login to your account and see your past shopping as well as continue shopping afresh.

How Can I Cancel Or Change My Order?

Placed orders before they are shipped can be cancelled ; however once the order has been shipped , it is the suppliers discretion to accept cancellation .

Do I need an account to place an order?

Yes , you have to register on the website and create an account to place an order . Orders are processed for genuine account holders only .

How Do I Track My Order?

Once placed , you can check the progress of your order by providing the order number and your email .

How Can I Return a Product?

Refer to the ‘Return Policy’
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